customer Complaints & support Policy

At Monmos, we always aim to provide the best food and service for our customers. If something with your order is not quite right — Whether it’s missing items, a wrong order, or the quality isn’t what you expected — we’re here to help.
To make sure every concern is handled properly and fairly, all complaints must be sent to our dedicated support email:
monmosdesserts@gmail.com Once your email is received, a member of our management team will review your case and get back to you within 24 hours. This process ensures that every issue is logged, investigated, and resolved in the best possible way.

We kindly request that complaints are not handled over the phone during busy hours, as our staff may not be able to provide a full and fair resolution while serving customers.

Thank you for your understanding, cooperation, and for giving us the opportunity to make things right.
Your satisfaction is truly important to us.